Digital Coupons Policy
Customers choosing to participate in the digital coupons are required to have an active online account with a valid, associated shopper card. Kroger employees or partners are prohibited to set up or otherwise maintain an online account not specifically associated to that employee or employee household.
A valid shopper card or an alternate ID is required for the use of digital coupons at the time of purchase.
Digital coupons and offers are deducted from a customer purchase prior to paper coupons or any other discounts and cannot be added back or removed once card has been scanned.
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The following is an email received from a Kroger representative on Wednesday, August 31, 2011 4:40 PM
Dear Ms. Stelly:
Thank you for contacting Kroger. Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.
The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
A valid shopper card or an alternate ID is required for the use of digital coupons at the time of purchase.
Digital coupons and offers are deducted from a customer purchase prior to paper coupons or any other discounts and cannot be added back or removed once card has been scanned.
- Limit one use per digital coupon per transaction
- Digital offers cannot be combined with manufacturer paper coupons on the purchase of a single item
- Digital offers do not double
- A limit of 150 coupons can be loaded per household at one time
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The following is an email received from a Kroger representative on Wednesday, August 31, 2011 4:40 PM
Dear Ms. Stelly:
Thank you for contacting Kroger. Our coupon policy varies by division. The policy for stores in your area is as follows. Please note that this policy is our most current; however it is subject to change without notice.
The store manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single day.
Double Coupons:
o Manufacturer coupons of $0.50 or less will be "doubled".
o Manufacturer coupons of $.39 or less will be "tripled".
o Manufacturer coupons over $.51 will be redeemed at face value.
o Limit one (1) coupon per household for each "like" item will be "doubled/tripled".
Pharmacy Coupons:
o Competitor pharmacy coupons are accepted.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.
General Coupon Policy:
o Coupons are redeemed for face value unless otherwise advertised at your local Kroger store
o Coupons must be presented at the time of transaction
o Coupons may only be redeemed for items, brands, and sizes specified by the verbiage requirements of the coupon
o We accept all valid current manufacturer coupons
o We accept valid, current online, internet and print-at-home coupons
o We accept all valid, current Catalina Manufacturer coupons and Kroger Catalina coupons
o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o One (1) manufacturer and One (1) store coupon can be used on the same item.
o If a Manufacturer coupon exceeds the price of the item, the excess will be applied to the basket purchase. If excess is greater than amount due on the total order after the coupons are redeemed, the excess will be given in cash.
o WIC or SNAP items in a WIC or SNAP transaction are ineligible for cash back or application to the basket purchase
o Coupons cannot be used on "free" items.
o Expired coupons are not accepted.
o We do not accept competitor coupons (including competitor Catalina Coupons)
o Amount refunded cannot exceed the cost of the item.
o Coupons may not be applied to items restricted by law. Coupons may not be applied to services such as but not limited to gift cards, money orders, utility payments, postage stamps, event tickets, lottery or phone cards.
o Sales taxes will be applied in accordance with the law of the applicable state, regardless of any coupon or other discount that may apply to the purchase transaction
PRINT-AT-HOME (PAH) COUPONS:
o We only accept printable coupons if they scan properly at checkout.
o We do not accept "free product" printable coupons that have no purchase requirement.
> Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
o We do not accept coupons for more than about 75% of a product's value without advance notice.
> Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
o Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
o Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are "non-transferable," meaning they should not be photocopied or scanned and distributed to others.
o Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com
o Manufacturer coupons of $0.50 or less will be "doubled".
o Manufacturer coupons of $.39 or less will be "tripled".
o Manufacturer coupons over $.51 will be redeemed at face value.
o Limit one (1) coupon per household for each "like" item will be "doubled/tripled".
Pharmacy Coupons:
o Competitor pharmacy coupons are accepted.
o LCM or Competitor Coupons may not be used in conjunction with our $4 Generic Program.
General Coupon Policy:
o Coupons are redeemed for face value unless otherwise advertised at your local Kroger store
o Coupons must be presented at the time of transaction
o Coupons may only be redeemed for items, brands, and sizes specified by the verbiage requirements of the coupon
o We accept all valid current manufacturer coupons
o We accept valid, current online, internet and print-at-home coupons
o We accept all valid, current Catalina Manufacturer coupons and Kroger Catalina coupons
o Limit one (1) manufacturer coupon per item purchased.
o Limit one (1) store coupon per item purchased.
o One (1) manufacturer and One (1) store coupon can be used on the same item.
o If a Manufacturer coupon exceeds the price of the item, the excess will be applied to the basket purchase. If excess is greater than amount due on the total order after the coupons are redeemed, the excess will be given in cash.
o WIC or SNAP items in a WIC or SNAP transaction are ineligible for cash back or application to the basket purchase
o Coupons cannot be used on "free" items.
o Expired coupons are not accepted.
o We do not accept competitor coupons (including competitor Catalina Coupons)
o Amount refunded cannot exceed the cost of the item.
o Coupons may not be applied to items restricted by law. Coupons may not be applied to services such as but not limited to gift cards, money orders, utility payments, postage stamps, event tickets, lottery or phone cards.
o Sales taxes will be applied in accordance with the law of the applicable state, regardless of any coupon or other discount that may apply to the purchase transaction
PRINT-AT-HOME (PAH) COUPONS:
o We only accept printable coupons if they scan properly at checkout.
o We do not accept "free product" printable coupons that have no purchase requirement.
> Buy-one-get-one-free coupons and other values that have a purchase requirement are acceptable but will be MUCH less common than traditional value-off coupons.
o We do not accept coupons for more than about 75% of a product's value without advance notice.
> Legitimate PAH coupons will not be for a high value relative to the cost of the item. For example, a $2.00 off coupon will be acceptable for a product that normally sells for $5.00 or more, but a $2.00 off printable coupon for a product that sells for $2.25 is unlikely to be legitimate.
o Coupons will be rejected if they appear out of proportion or blurry, or are obvious duplicates.
o Legitimate PAH coupons are never copied, sold, or traded. Nearly all coupons are "non-transferable," meaning they should not be photocopied or scanned and distributed to others.
o Coupons will be rejected if they appear to have been altered in any way.
PAH coupons can be checked for validity at: http://www.printcoupons.com
If you have any more questions or concerns, please feel free to contact us.
Sincerely,
Lindsay Goins
Consumer Affairs
Reference: 10768477
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