CVS Coupon Policy

CVS does not have their coupon policy published anywhere online :( This is a generic email that several other bloggers have received in response to requests for official coupon policies. 


Thank you for contacting CVS/pharmacy. Your e-mail has reached the Customer Relations Department. We appreciate the time you took to contact us with your inquiry. Our coupon policy is not available on our Web site.

We reserve the right to change this policy at any time.

Our registers are set to allow 1 CVS coupon and 1 manufacturer coupon per item. Free coupons or “offers at the register” (OAR’s) are unearned and issued to you as a valued member of the CVS/pharmacy ExtraCare program. These coupons take the form of “open ended” coupons such as $3 off $15 or a certain dollar amount off a specific item. In any given transaction our registers will allow only one “open ended” coupon per transaction. CVS Extra Buck coupons are earned when you make a qualifying purchase. These print out instantly at the register upon reaching the threshold for the offer. You can use more than one Extra Buck coupon provided the purchase threshold has been met for each offer amount on a per-transaction basis.

In the case where a particular item is on sale for “buy one get one free” (BOGO), you are only allowed to use one manufacturer’s BOGO coupon. For instance, if Revlon lipstick is on sale for BOGO, you can use one manufacturer’s BOGO coupon. You would get both items free and pay any applicable tax. We reserve the right to limit quantities after the first purchase. If our store is running a sale for BOGO, you can use two manufacturer’s coupons for a specific dollar amount off. For example, if Revlon lipstick is on sale at our store for BOGO, you can use two $1.00 off Revlon lipstick manufacturer coupons.

CVS/pharmacy does accept manufacturers’ coupons that have been obtained from manufacturer sponsored and/or authorized Web sites. The coupon should be complete and contain a bar code that can be scanned at the register. If the coupon does not scan, the cashier should politely inform you that we cannot accept your coupon. We do not allow manual overrides at the register for coupons printed from the Internet. CVS/pharmacy will not accept offers printed from unauthorized Internet postings or reproductions, copies, or facsimiles.

We do not accept competitors’ coupons for front store items. We feel that our sales and ExtraCare program are comparable if not better than any sales or coupons offered by our competitors.
We also do not accept any expired coupons, CVS or otherwise.
We do not “double” or “triple” coupons.


Update: new corporate policy posted @ http://www.cvs.com/CVSApp/cvscontent/faq/couponpolicy.pdf

CVS/pharmacy Coupon Policy
The use of ExtraBucks®, CVS/pharmacy and third-party manufacturer coupons is
accepted in our retail stores in accordance with the following guidelines.
General guidelines to further understand the application of CVS/pharmacy coupons
(ExtraBucks and ExtraCare® Coupons) and third-party manufacturer coupons:
• CVS/pharmacy does not accept expired coupons.
• Coupons and their face value cannot be exchanged for cash or gift cards.
• Competitor coupons are not accepted at CVS/pharmacy.
• CVS/pharmacy does not accept coupons for items not carried in our stores.
• CVS/pharmacy does not currently accept coupon bar code images displayed on
a smartphone, iPhone, Droid etc.
• The total value of the coupons may not exceed the value of the transaction.
Sales tax must be paid if required by state law.
• Certain CVS/pharmacy coupons may be subject to state sales tax rules similar to
third-party manufacturer coupons and sales tax may be charged on pre-coupon
price
o Third-party manufacturer coupons are coupons issued by a third party and
sales tax may be charged on pre-coupon price.
• Language at the bottom of CVS/pharmacy coupons provides specific coupon
acceptance rules.
• Any coupon offer not covered in these guidelines will be accepted at the
discretion of CVS/pharmacy management.
Sale Items
• CVS/pharmacy will accept manufacturer coupons for an item that is on sale.
• CVS/pharmacy will not accept percent off coupons for sale and promotional
items.
• In the event that any item’s price is less than the value of the coupon,
CVS/pharmacy will accept the coupon only to the price of the item.
CVS/pharmacy does not provide cash back in exchange for any coupons.
Multiple Coupons
• CVS/pharmacy accepts one third-party manufacturer coupon and applicable
CVS/pharmacy coupon(s) for the purchase of a single item, unless prohibited by
either coupon offer.
• The number of third-party manufacturer coupons used in a transaction may not
exceed the number of items in the transaction.
• The coupon amount will be reduced if it exceeds the value of the item after other
discounts or coupons are applied. (For example, a $5.00 coupon for a $4.99 item
will result in a $4.99 coupon value).
• CVS/pharmacy accepts multiple identical coupons for multiple qualifying items as
long as there is sufficient stock to satisfy other customers, unless a limit is
specified. Management reserves the right to limit the quantity of items purchased.
• CVS/pharmacy reserves the right to process coupons in any order.
Internet/Print at Home Coupons
• CVS/pharmacy accepts valid internet/print at home coupons containing a
barcode.
• CVS/pharmacy will not accept reproductions or rebates.