Monday, August 22, 2011

Market Basket Coupon Policy

Email received from Market Basket 8/21/11. Appears to be a copy and paste of a previous email request they received. . . I did not ask all of these questions, and some of the questions I did ask were not answered :(

 
 
What kind of coupons do you accept? MB accepts both manufacturer and printable internet coupons

Do you offer store coupons? Yes, we have Extra Bonus Coupons that print at the end of your register receipt that are good only at MB. Extra Bonus coupons may be used at any MB location within the dates printed on the coupon

Can I use a store coupon and a manufacturer coupon on one item? Market Basket Extra Bonus coupons may be redeemed along with manufacturer coupon on the same item as long as it does not exceed the price of the item. Market Basket Extra Bonus coupon face value will be reduced as to not exceed price of the item.
           
Do you exclude any coupons? MB reserves the right to limit. Copies of coupons will not be honored.

Do you accept BOGO or FREE product coupons? Yes we do accept BOGO and FREE product coupons. Some BOGO or FREE coupons printed from coupon websites are COUNTERFEIT, so we may decline to accept.

Do you accept internet printable coupons? Yes we do accept internet coupons. Same policy as manufacturer coupons.

May I print internet coupons in black/white? Yes

Do you match competitor prices or take competitor coupons? NO – MB policy does not include promotion or in-ad coupons of any other retailer

What is your policy on overage when coupon policy exceeds price of item? MB will adjust coupon price down as to not exceed price of item

Do you limit the number of coupons I may use per transaction? YES – Limit 10 double and 10 triple coupons per customer LIMIT 1 DOUBLE coupon on multiple purchases of identical items LIMIT 1 TRIPLE coupon on multiple purchases of identical items


Do your employees understand one coupon per purchase – one coupon per item – not one coupon per transaction? The cash register will only double 10 and triple 10. The cashier must scan the coupons presented – highest value to lowest to assure customer gets the best value for the coupon.
             
If your store runs a BOGO promo, may I use 2 manufacturer coupons for the 2 products? Or may I use one? FREE or BOGO items are excluded from DOUBLE/TRIPLE coupon. One manufacturer coupon may be used at face value on BOGO items.
 
Are individual stores allowed to impose their own rules or vary from this policy? NO – All MB stores follow same coupon policy
             
Can you use a coupon on a sale item? YES
 
Please feel free to email me @ jabbott@mbfoods.com if you have any additional questions.
 
Juanita Abbott
 

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